Notes from the UnisonAI team on Gauntlet, AI agents, customer care and the engineering behind them.
Every Gauntlet customer can now submit bugs and ideas from the console, get a decision from our AI Scientist within seconds, follow the ticket to deployment, and talk to other users on a moderated forum.
We switched unisonai.com to our own Gauntlet Engage chat. Here is how it answers from a knowledge base, when it pulls a person in, and why that balance matters.
Gauntlet now prices in your local currency with US dollars as the alternate, supports auto-renewing subscriptions on a saved card or UPI mandate, and verifies every payment on the server before anything activates.
Why Gauntlet tests itself against production every ten minutes with a synthetic customer that creates, changes and deletes real records, and what the nightly regression adds.
AI customer-service agents fail in public. Gauntlet exists because independent testing, with adversarial customers and a fixed rubric, is the only honest way to know before your customers do.