Here is what changed in Gauntlet this week — new capabilities, fixes, and what our customers asked for and got.
Shipped this week
October 19
- Website chat: optional visitor details — The website chat can open with a short, skippable card for name, e-mail and phone. Whatever the visitor gives starts their CRM contact and shows on the agent's screen.
- Answers from your knowledge base, alerts on your phone — Engage's AI answers from your own knowledge base, and you get a phone-friendly e-mail with the transcript and a Reply now button for every new chat and whenever a person is needed. E-mail addresses typed in a chat are saved to the CRM. Watch the video
- Website chat works on your own domain — The website chat now starts correctly when it is embedded on your own website; before this fix it only worked on gauntlet.unisonai.com. We now check it every ten minutes.
- Requests: tell us what to fix or build — Report a bug or ask for a feature from the console and get a decision within seconds, with a plan or a clear reason. Follow it through to deployed, with the release note and the documentation. Watch the video
- See similar requests while you type — The request form shows similar requests already logged while you type. Duplicates are linked to the original, visible on both, and ship together.
- Community forum — Posts, replies, votes and reporting, shared by every Gauntlet customer. The UnisonAI bot answers product questions and removes abusive or spam posts before anyone sees them. Watch the video
- Gauntlet Brain — Greetings and questions already answered well are answered instantly, and your team's own inbox replies teach it and take priority over AI answers. When the AI is needed, only the relevant parts of your knowledge are used. Watch the video
- Weekly newsletter — Product updates, features you asked for, blog posts and a tip every Monday. It is on by default for trial and paid accounts; switch it off in Profile or with the unsubscribe link in any issue.
- A blog post every fortnight — A new post on unisonai.com/blog on the 1st and 16th of every month, written from what shipped.
- Why Gauntlet — A plain statement of what Gauntlet does that general AI assistants or a do-it-yourself build cannot, in Help, in every PDF and on unisonai.com/gauntlet.
- Gauntlet Login on every page of unisonai.com — unisonai.com now has a Gauntlet Login button on every page.
- Phone menu no longer greyed out — On phones, the open menu no longer looks greyed out, and tapping an item now opens it instead of closing the menu. A nightly phone-size check guards it.
From the blog
Tell us what to build: the Requests portal, the Scientist and the community forum
Every Gauntlet customer can now submit bugs and ideas from the console, get a decision from our AI Scientist within seconds, follow the ticket to deployment, and talk to other users on a moderated forum.
Website chat that answers in seconds and still reaches a human
We switched unisonai.com to our own Gauntlet Engage chat. Here is how it answers from a knowledge base, when it pulls a person in, and why that balance matters.
Pay in your own currency, renew automatically, and know exactly what you agreed to
Gauntlet now prices in your local currency with US dollars as the alternate, supports auto-renewing subscriptions on a saved card or UPI mandate, and verifies every payment on the server before anything activates.
Tested every ten minutes, in production, with real data
Why Gauntlet tests itself against production every ten minutes with a synthetic customer that creates, changes and deletes real records, and what the nightly regression adds.