Notes from the UnisonAI team on Gauntlet, AI agents, customer care and the engineering behind them. Release notes every fortnight, on the 1st and the 16th.
The second half of October in one post - AI that is checked before it speaks, a real person one click away by chat or voice, and video everyone can follow and verify.
We switched unisonai.com to our own Gauntlet Engage chat. Here is how it answers from a knowledge base, when it pulls a person in, and why that balance matters.
Every Gauntlet customer can now submit bugs and ideas from the console, get a decision from our AI Scientist within seconds, follow the ticket to deployment, and talk to other users on a moderated forum.
What shipped in Gauntlet from 1 to 15 October: online payment in your own currency, receipts, the right to erase a contact, tighter sign-in and suspension rules, and testing against the live service every ten minutes.
Gauntlet now prices in your local currency with US dollars as the alternate, supports auto-renewing subscriptions on a saved card or UPI mandate, and verifies every payment on the server before anything activates.
Why Gauntlet tests itself against production every ten minutes with a synthetic customer that creates, changes and deletes real records, and what the nightly regression adds.
From 16 to 30 September Gauntlet grew from a testing tool into a customer-care suite: Engage for conversations, a CRM that fills itself in, Cortex for questions about your own data, and an open contact-centre API.
AI customer-service agents fail in public. Gauntlet exists because independent testing, with adversarial customers and a fixed rubric, is the only honest way to know before your customers do.
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